Support

1. Who we are

Mossy Jar is developed and published by ABC SOFTWARE SOLUTIONS COMPANY LIMITED ("ABC Digital", "we", "us"), 01 Vu Lang Street, Nam Nha Trang Ward, Khanh Hoa Province, Vietnam. Contact: [email protected]Copy.

You can also write to us through the contact form.

2. Summary

• The Mossy Jar iPhone app collects no personal data.
• This website has no cookies, no analytics and no tracking.
• The only personal data we receive is what you send us through the contact form or by email.

3. The iPhone app

• Your progress (jars, stars and settings) is stored only on your device.
• “Save photo” only adds the picture you choose to your Photos. The app asks for add-only access and cannot read your photo library.
• “Share” uses the iOS share sheet. You choose where the picture goes; it does not pass through us.
• The app has no servers of ours, no analytics, no advertising and no account.

Purchases

• Purchases are processed entirely by Apple. We never see your name, Apple Account, email or payment details.
• When you buy a pack, Apple sends your device a signed receipt (product ID, transaction ID, purchase date). The app reads it only on your device to unlock and restore your packs. It is never sent to us or to anyone else.
• Apple provides us with aggregated sales reports (for example number of sales, country and revenue). These reports do not identify you.
• Apple's handling of your Apple Account and payment data is covered by Apple's Privacy Policy.

4. The contact form and email

• What we collect: your email address, your name (optional), the topic, your device and iOS version (optional) and your message.
• Why: only to answer your request.
• Legal basis, where the law requires one: your consent, and our legitimate interest in providing support.
• Who processes it: your browser sends the form directly to our form-to-email service, Web3Forms, which checks it for spam and delivers it to our inbox. This website is hosted by Cloudflare (Cloudflare Pages).
• Where: these providers may process data outside your country.
• How long: we delete your message within 12 months after your request is closed, or sooner if you ask. We do not keep submissions in a database of our own. Web3Forms may keep a copy of submissions for a limited time under its own privacy policy.
• We never sell or share your data, and we never send marketing emails.

5. Hosting logs

Our hosting provider, Cloudflare, may process technical data such as IP addresses to keep this website secure and working, under its own privacy policy. When you send the contact form, Web3Forms receives your IP address with the message and uses it to block spam and limit how many messages can be sent.

6. Children

Mossy Jar is not directed at children under 13 (or under 16 where local law requires). We do not knowingly collect personal data from children. If we learn that we have received it, we will delete it.

7. Your rights

You can ask us to access, correct or delete the personal data we hold about you, or object to how we use it, by emailing [email protected]Copy. You may also complain to your local data protection authority.

We aim to respect the privacy laws of the countries where the app is offered, including the UK GDPR, US state privacy laws (such as the CCPA/CPRA) and COPPA, Canada's PIPEDA, Australia's Privacy Act 1988, New Zealand's Privacy Act 2020, Japan's APPI and Malaysia's PDPA.

8. Changes to this policy

If we change this policy, we will update it on this page and change the “Last updated” date above.

9. Contact

Questions about privacy? Email [email protected]Copy or use the contact form.

1. Agreement

These terms apply to the Mossy Jar game and this website. By downloading or playing Mossy Jar, you agree to them. For the iPhone app, Apple's Standard Licensed Application End User License Agreement also applies.

2. Who can use the game

Anyone can play Mossy Jar. If you are a minor, you need a parent's or guardian's permission to make purchases.

3. License

We give you a personal, non-commercial, non-transferable license to use the game. You may not copy, reverse engineer, resell or redistribute it, except where the law allows this.

4. Availability

The iPhone app is offered only in the United States, Canada, the United Kingdom, Australia, New Zealand, Japan and Malaysia. An Android version is coming soon.

5. In-app purchases

• Packs are optional one-time (non-consumable) purchases that unlock content in the iPhone app. There are no subscriptions.
• Packs are sold and processed by Apple and are subject to Apple's Media Services Terms and Conditions. We are not involved in payment and never see your payment details.
• Prices are shown in the App Store in your local currency and include taxes where applicable.
• Buying or restoring a pack requires an internet connection and an Apple Account signed in to the App Store. After purchase, packs work offline.
• Purchases are tied to your Apple Account. To restore them on the same or a new device, open Settings or the Shop and tap Restore Purchases. Deleting the app does not remove your purchases, but it does delete the progress saved on your device.
• Refunds are handled by Apple under its policies. Request one at reportaproblem.apple.com.
• Nothing in these terms limits your mandatory consumer rights, for example under the Australian Consumer Law or New Zealand's Consumer Guarantees Act.

6. Your creations

The jars you build and the photos you take are yours to keep and share for personal use.

7. Original content and intellectual property

Everything inside the game, every jar, plant, robot and texture, is made with code. The app icon was created with the help of AI tools.

The game, its name, its designs and this website belong to ABC Digital. Mossy Jar uses these open-source projects and fonts, each under its own license:

• three.js (MIT License)
• Capacitor (MIT License)
• Basis Universal transcoder (Apache License 2.0)
• M PLUS Rounded 1c font (SIL Open Font License 1.1)
• Simple Icons, for the social icons on this website (CC0 1.0)

Apple, the Apple logo, iPhone and App Store are trademarks of Apple Inc., registered in the U.S. and other countries and regions. Android is a trademark of Google LLC.

8. Copyright concerns

If you believe something in Mossy Jar or on this website infringes your rights, contact [email protected]Copy.

9. Updates, disclaimer and limitation of liability

We may update the game and these terms. The game is provided “as is”. To the extent permitted by law, we are not liable for indirect or consequential losses, or for losses caused by events outside our reasonable control.

Mandatory consumer protection laws of the country where you live still apply, and nothing in these terms limits your rights under those laws.

10. Contact

Questions about these terms? Email [email protected]Copy or use the contact form.